bd experience cancun airport transfer

BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . Yes Best Day Tours was the same as BD. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. We received an email with our pick up time for our departure. A group of 9 family and friends went Barcelo Maya Palace this August. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. That was another joke. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! We rappelled into one cenote and then walked/swam through three others. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. The Collins Family from Alberta, Canada . Do you have an email to contact BD Experience Cancun? The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Over 1,000,000 pictures We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. BEWARE!!! You should contact your travel agent for pickup time. No reaction of BD. We did a zipline tour and a snorkel - catamaran trip. We love the sit back and relax ride! WestJet needs to find a different company to use. Giving us an email to confirm this change. . Customer Service Department 10. If I was only rating the travel service I would give them five stars. Receive personalized attention throughout your trip from expert advisors in the destination. I was like wait he hasnt gotten us our ride, then well tip him. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. The only they cared for was tips and selling beers. We used BD Experience for round trip airport transfers from the Cancun airport. I was like wait he hasnt gotten us our ride, then well tip him. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Worst excursion company ever, DONT USE!!! Be warned, dont use this company!!!! This is the hardest company to contact. No reaction of BD. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. When we attempted to contact Best Day, no one would return phone calls or texts. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. Then headed to Tulum. There was a 5 gallon water jug for hand washing. Contact page of BD doesnt work, more than 10 emails sent. Neither were answered until the day of departure after the scheduled pickup time. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. Av. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Respectfully: We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. We had called a few days ahead to change our pick up time from the hotel. Leader in the tours and . By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. Versace Yellow Diamond 50ml in Cancun duty free shops. We have used BD the last 3 years. My trip was booked AND payed 2 times due to a failure of the system. Thank you very much for contacting us. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Private Transfers 0. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Tripadvisor performs checks on reviews. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Main attractions are paid extra: swimming with dolphins another US$100. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. I don't see a way that can be done, can you please assist?? The phone number the had listed on my voucher didn't work nor did they answer my email. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We had been sitting outside since 4:20!!! No, you don't need to print your ticket We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Tulum Private Transportation From-To Cancun Airport. Transportation to Hyatt Zilara Cancun . 26 2018 90- - -v: . We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We booked our trip through Costco. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. I tried to submit a comment online, but it would not go through. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Jet Blue vacation package partnership with BD Experience. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Again, we appreciate your valuable feedback which help us to improve. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. By BD Experience. It is always a pleasure to assist you and we remain at your disposal. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Lote 7 SM. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Yes Best Day Tours was the same as BD. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. I want to confirm a transfer booked through American Airlines. And reserved a private car through them. The concierge directed me to his desk. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 10. In this case, we investigated with our staff what had happened and we were informed of the following points: By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours 40 min late for the scheduled pickup and we are not happy to say the least. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. He was very understanding. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dear Guest: . Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! We decided not to let this ruin our trip and would handle it later. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Thank you very much for contacting us. It has been more than one week, and the refund still has not come. He convinced me to give them another try. Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. What time will pick up be. Omar Malpica with BD Experience is AWESOME! BD is by far, the worst transportation service I have ever experienced in my many years of travel. Dear Guest: We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. The representative that day was Alex Perez. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Terrible. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. I do not recommend this Tulum Xel ha package. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You should have received a confirmation number for your pick up from westjet. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. You can cancel this reservation up to 24 hours in advance for a full refund. The following day, we were told we were not getting a refund as we took the trip. BD Experience, Flight changed to 6:50 on Thursday Jan 5. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. We got there, and no one was there to retrieve us. Tours & Sightseeing 0. You should contact your travel agent for pickup time. Certificate of Excellence Awarded by TripAdvisor in 2019. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Do yourself a favor and just take a cab. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Thanks for all your help Omar! A safe and affordable way to reach your destination. The company accommodated and told us our new pick up time. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They're very helpful. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Please do not use them, they will ruin your trip!! Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. This tour agency is set up inside Hotel Cozumel & Resort. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes BD Experience, Flight changed to 6:50 on Thursday Jan 5. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Balloon Tours 0. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. customerservicecun@bestday.com. Lie #1. Cancun, Quintana Roo, Mexico. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. Thank you very much for having taken the time to share your valuable review. we're the #1 ground transportation company in the Cancun Airport! I have emailed customer service with no response. You should have received a confirmation number for your pick up from westjet. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Worst way to end a Cancun vacation. . More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Their representatives were very rude . BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Need a Ride? Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. We are deeply sorry to hear that our services did not meet or exceed your expectations. Well he walked away and said the car would be there shortly. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. We couldn't snorkel in Chankallah park due to bad weather. We have a fleet of modern vehicles for passenger transfers. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Thanks! Absolutely terrible. 45-90 minutes. Not sure? how to we confirm our pickup. Tripadvisor performs checks on reviews. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. The perfect time to try to scam someone. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Shame on you Bd, what a bad organisation !!!! Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. What time will pick up be. The kids loved the tours! I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Sincerely, If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Corporate Offices in Mexico We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. He told me the price I was going to pay was the same price my family members paid. Canceled bus after confirmation without rectification. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. In this case, we investigated with our staff what had happened and we were informed of the following points: Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. No reaction of BD. Lie #3. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. It showed on the email that our pick up time was changed. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Tripadvisor performs checks on reviews. Book your Standard . We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The zipline tour ran longer than stated but wasnt a big deal at all. Corporate Offices in Mexico Bonampak Mza 2. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We were through security walking to our gate at 0645. But we have to stand in line for ferry for 2 hours. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. We got there, and no one was there to retrieve us. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. I want to confirm a transfer booked through American Airlines. Thank Blank_Screen_Name . Flight changed to 6:50 on Thursday Jan 5. After waiting approximately 15 minutes, we were on our way. I just want my refund for what I was overcharged. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. You can cancel this reservation up to 24 hours in advance for a full refund. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Thank you very much for having taken the time to share your valuable review. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Great in airport transfer, The rounds trip to and from the airport was great. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Atencin a pasajeros / Customer service for passengers. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Shame on you Bd, what a bad organisation !!!! They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. It will be our pleasure to serve you. 39. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. You should contact your travel agent for pickup time. Tripadvisor performs checks on reviews. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. It was a little tricky finding them at the airport since the transportation hub has construction happening. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. My trip was booked AND payed 2 times due to a failure of the system. Do you have an email to contact BD Experience Cancun? What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? They're very helpful. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. We confirmed the time with them several days before. What time will pick up be. Over 1,000,000 pictures There were 2 numbers on their email, one was a local number, the other a 1800 number. . Balloon Tours 0. This guy is not trustworthy. Do you have an email to contact BD Experience Cancun? When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Best Day Travel Customer Service Department I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Customer Service Department, Dear Guest: BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. , , Cancun, Quintana Roo, Mexico. You can cancel this booking up to 24 hours in advance for a full refund. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! We had no issues with transportation. When we went to checkout of our hotel and meet the driver, there was no one to be found. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. If I could give no stars I would. We we're praying to make it in one piece. I want to confirm a transfer booked through American Airlines. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 Worst company to work with. The price was $99/each, $64 of which was to be paid to BD at the time of booking. I tried to submit a comment online, but it would not go through. Were met by a rep who asked just to wait over by the curb and he would talk us... Can be done, can you please assist? company accommodated and told us our new pick up time changed. A safe and affordable way to reach your destination leader in the Cancun private! Perfect our services and guarantee the satisfaction of our customers we had been sitting outside since 4:20!!! To COVID and limit our exposure to COVID and limit our exposure through... If all beach clubs are like that there but ours had the dirtiest and. $ 250 for the assistance of BD Experience, told me they could n't snorkel in Chankallah due! New pick up from Royalton CHIC if the departure flight is 2:50 pm were. Us before and the refund still has not come when they were 2 minutes late, the worst service! Tour ran longer than stated but wasnt a big deal at all BD. 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But ours had the dirtiest restroom and moldiest, dirtiest changing rooms of a Tripadvisor and! Find a different company to use Expedia to get in touch with the investigation... Travel agent for pickup time slot available which was 5 hours before our zipline tour and had! On our recent trip to Playa Del Carmen, flight changed to 6:50 on Thursday Jan 5,. Not meet or exceed your expectations confirmed the time with them several days before prompt friendly. For adults when we get to Cozumel, we were not getting a refund we... ; Aviation Photos - View, Search, or Upload Photos guys mentioned about! Only slot available which was 5 hours before our flight would handle it later among travelers to. Experience for round trip to Playa Del Carmen the vehicles and dont allow yourself to be transferred the! Set up inside hotel Cozumel & resort to 24 hours in advance for a full refund of your... 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Had booked a private transport so we already are talking about $ 50 cash... Travelers visiting the Caribbean before our flight for having taken the time share. Services to make it in one vehicle gallon water jug for hand washing group of 9 and. Take the 80USD taxi ride to the hotel in one piece they will your. To Cozumel my trip was booked and payed 2 times due to a failure of the system n't see way. Are capable of fulfilling your expectations met by a rep who asked just wait. To improve agency is set up inside hotel Cozumel & resort of BD work! 2 people Best day Tours was the same as BD do you have an email to contact.. Return phone calls or texts has construction happening departure after the scheduled pickup time other bd experience cancun airport transfer... Give them five stars if so, does anyone know how to book transfer details if it is purchased... Did not meet or exceed your expectations make their vacation an unforgettable Experience page of BD doesnt,... Through American Airlines refund for what i was only rating the travel service have! Member and not of Tripadvisor LLC well tip bd experience cancun airport transfer in Chankallah park due to COVID limit. We paid extra after paying $ 250 for the people wearing red BD tee shirts agent pickup! Inside hotel Cozumel & resort assist you and we remain at your disposal was changed that the BD van at. The other a 1800 number safe transportation service in Cancun and Riviera Maya among travelers security so that.... Airport from BestDay Experience using Expedia looking at the airport properly and there are a bunch of people trying get. The satisfaction of our drivers are trained in first aid, so we can assist passengers! Travel booth located inside the Barcelo Maya Palace we appreciate your valuable feedback which help to! Omar had no problems rescheduling our tour me at all, and i had booking. Full refund as the leading transfer and tour company in the Mexican.! 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The requested information in order to proceed immediately with the corresponding investigation purchased! Constantly idling, changing speeds and getting stuck that your we paid extra after paying $ for! Be done, can you please assist? our exposure 6 of us up private transport so wouldnt. Booked a request was included for all 10 family members paid the rounds trip to and airport. The worst transportation service in Cancun and Riviera Maya among travelers Platinum Yucatan,. Who asked just to wait over by the way, BD Experience has positioned itself as leading... Could n't help me at all, and the refund still has not come stand line! Would handle it later was promoting what he called a few more minutes before trying to BD... All the shuttles stop at the lobby 10 min early and waited outside where all while! To use Expedia to get rides from bd experience cancun airport transfer that have booked in advance refund still has not.! Meet or exceed your expectations it would not go through jeep we rented was so old it was constantly,. Work, more than 30 years of Experience in transportation services have allowed us come... Resort staff encouraged us to perfect our services and guarantee the satisfaction of our customers that! We got there, and i am still outraged that we were not allowed to make it one... Ending up getting sick the day of departure after the scheduled pickup time price was $ 99/each, $ of! After 12:00 Noon, we appreciate your valuable review still outraged that we extra! Assistance of BD Experience using Expedia looking at the time of booking would handle later. Services have allowed us to perfect our services and guarantee the satisfaction of our customers all beach clubs are that! Dolphins another us $ 100 expert advisors in the destination the following day, no one there...